ioCells are provided as frozen vials and shipped in dry ice. The vials should be stored in liquid nitrogen at the recipient's facility immediately upon receipt. Please follow the cell type user manual for details on how to thaw your cells. Liquid nitrogen shipment can be arranged at an additional cost, please contact us if you wish to use that service.

ioCells are in stock and ready for shipment. Shipping times typically range from 1 to 5 days, depending on your location and any local shipping restrictions. For delivery times for your region, please contact us.

The integrity of the product is our highest priority, as such we may refrain from dispatching over a weekend or non-business day(s). We regularly review our shipping destinations. To confirm if we can deliver to your location, please contact us.

bit.bio stock is held in our headquarters in Cambridge, UK and a US-based storage facility. For US purchases, we will typically ship from our US-based facility, for all other locations we ship from the UK.

Upon dispatch of your ioCells, you will receive a shipping confirmation email with a tracking link.

When ordering online, shipping costs are calculated during checkout based on your location and shipping method.

Import duties and taxes may be applicable for international customers. If placing a Purchase Order (PO), please contact us to understand the shipping costs for your location.

If your order is delayed, please refer to your tracking email or contact our support team at orders@bit.bio for assistance.

Yes, we can schedule shipments based on your requirements. Contact us in advance to discuss scheduling options.

Please refer to the documentation dispatched with your product for storage details. ioCells should be transferred to liquid nitrogen immediately after receipt.

Before the revival of ioCells, please refer to the cell type user manual for details on coating of culture vessels and media experiments.