Orders can be placed using the following methods:
We accept the following payment methods:
When purchasing 10 or more packs of any product, a 10% discount will automatically be added to your order at checkout. No discount codes or quotes required.
For large orders for >100 vials, bulk purchasing options and pricing are available. Contact your Account Manager or fill out the form for details on pricing, availability, and lead times.
Below are answers to common questions about placing and managing orders. We regularly update this list with new queries. If your question is not covered here, please contact us by filling the form below or at orders@bit.bio for assistance.
Yes, registration is required. You can register at bit.bio/registration.
Visit bit.bio/registration and complete the sign-up form. We aim to review your account application and respond within 1 business day. If we have any questions regarding your application, we will contact you directly by email.
Once your registration is approved, you can simply log in anytime to place your order and/or manage previous orders.
On the registration form, our team will request details about yourself, your institution and delivery information.
If you would like to place your order using a Purchase Order (PO), you will be requested to provide some financial details in our New Customer Form.
Once your account is approved, you can place your order immediately.
If you require a quotation before placing your PO, please fill out a form, or contact us directly at orders@bit.bio or simply email your Account Manager.
We have some special academic pricing; please contact us by filling out this form or by email at orders@bit.bio to request your quotation.
Please refer to the Online Orders guide for complete details on how to include your discount code.
We are open to expanding our global distributor network. Please contact us at sales@bit.bio with your company details, regional coverage, and distribution experience. Our team will review your inquiry and respond regarding potential partnership opportunities.
ioCells can be purchased by service providers and CROs to provide services to their clients.
ioCells are intended for Research Use Only (RUO).
ioCells must not be used in or administered to human subjects, used in clinical trials, or used for diagnostic purposes involving human subjects. Any use outside of the defined research purposes is strictly prohibited.
Additionally, ioCells are not to be used in animals for veterinary therapeutic, diagnostic, or prophylactic purposes, including but not limited to clinical applications, cell therapy, transplantation, and/or regenerative medicine without an appropriate license.
Please refer to bit.bio’s terms under Limited Use License (LUL) and Statement of Use.
bit.bio follows an internal due diligence process, including a thorough assessment of the information supplied for a given cell line, strictly aligned with UK and EU legislation, including the Human Tissue Act and the EU Tissue and Cells Directive. This process includes a thorough assessment of information supplied for all sourced cell lines.
ioCells are intended for Research Use Only (RUO).
ioCells must not be used in or administered to human subjects, used in clinical trials, or used for diagnostic purposes involving human subjects. Any use outside of the defined research purposes is strictly prohibited.
Please refer to bit.bio’s terms under Limited Use License (LUL) and Statement of Use.
After you receive an order confirmation, your products typically arrive within 1-5 business days, depending on your location.
You will receive a shipping confirmation email containing a tracking link. If you need assistance whilst tracking your order, please contact us.
bit.bio stock is stored in a US-based storage facility, ensuring fast delivery with minimal restrictions.
bit.bio stock is stored in an EU-based storage facility, ensuring fast delivery across Europe.
Customers are responsible for acquiring the necessary import licenses for their territory. However, we can connect you with a specialised agent to assist with the process.
Orders can be placed prior to obtaining all imported licenses, but please note that your order will be held until the required licenses are obtained.
Import duties and taxes may apply depending on your country’s import regulations.
Orders are typically shipped via FedEx with dry ice. For further details on shipping, please visit Shipping & storage FAQs.
Please refer to our Terms and Conditions and E-commerce Terms and Conditions.